Privacy Policy

Effective Date: July 3, 2025

This Privacy Policy describes how Parakai Honey ("we," "us," or "our"), based in Helensville, Auckland, New Zealand, collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from parakaihoney.co.nz or parakaihoney.com (the "Site"). We are committed to protecting your privacy and handling your personal information responsibly and in accordance with applicable privacy laws.

As our Site attracts visitors from various countries, including New Zealand, the United States (USA), and countries within the European Union (EU), we aim to comply with:

  • The New Zealand Privacy Act 2020

  • The General Data Protection Regulation (GDPR) for visitors from the European Union

  • The California Consumer Privacy Act (CCPA/CPRA) for residents of California, USA

By visiting or using our Site, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect various types of information from and about you depending on how you interact with our Site:

  • Information You Provide Directly to Us:

    • Contact Form Submissions: When you use our contact form, we collect your first name, surname, and email address.

    • Order Information (E-commerce): When you make a purchase through guest checkout, we collect necessary information to process and fulfil your order, including your name, delivery address, billing address, email address, and phone number. Payment information (e.g., credit card details) is collected and processed directly by our third-party payment processor, Stripe, and is not stored by us.

  • Information Collected Automatically (via Squarespace):

    • As our website is hosted on Squarespace, certain information is collected automatically when you visit our Site. This data helps us understand how visitors use our site and improve your Browse experience.

  • Usage Data: Information about your browser, network, and device (e.g., IP address, browser type, operating system, device type).

  • Interaction Data: Details about how you use our Site, including web pages visited prior to coming to our website, web pages you view while on our website, clicks, internal links, pages visited, scrolling behaviour, searches, and timestamps.

  • Activity Log Data: Squarespace maintains an activity log that includes visitor IP addresses and other usage data for site security and analytical purposes.

  • Cookies and Similar Technologies: Our website uses cookies and similar tracking technologies for essential website functionality, performance, and analytics. These may include:

    • Functional and Required Cookies: Necessary for the site to function securely and properly (e.g., enabling shopping cart functionality).

    • Analytics and Performance Cookies: Used to collect information about how visitors interact with our site, such as traffic sources, popular pages, and user engagement, to help us improve the site.

How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide and Maintain Our Services: To operate and deliver the services you request, including processing and fulfilling your orders, sending order confirmations, and managing shipping.

  • To Communicate with You: To respond to your inquiries submitted via the contact form, provide customer support, and send you important updates regarding your orders.

    • For Analytics and Site Improvement: To understand how our Site is used, monitor traffic, identify trends, and improve our website's design, functionality, and content.

    • To Comply with Legal Obligations: To meet our legal and regulatory requirements, including tax and accounting obligations in New Zealand.

    • For Security: To protect our Site and prevent fraudulent activities.

    • Future Advertising (Planned): We may use collected information (e.g., website visit data, purchase history, and data collected by tracking pixels) in the future to run targeted advertising campaigns on platforms like Google, Facebook, Instagram and TikTok. We will comply with applicable advertising and privacy regulations if and when these campaigns are implemented.

How We Share Your Information

We share your personal information with third parties only in the following circumstances:

  • Service Providers: We share necessary information with trusted third-party service providers who perform services on our behalf, such as:

    • Squarespace: As our website hosting provider, Squarespace collects and processes data on our behalf for website functionality, analytics, and security.

    • Stripe: For secure payment processing. When you make a purchase, your payment information is provided directly to Stripe, which handles the transaction. We do not store your full payment card details. Stripe's privacy policy governs the collection and use of your payment information.

    • Google Workspace: We use Google Workspace for our business email services. When you submit a contact form, the information you provide is sent to our email address and processed by Google on our behalf. Google's own privacy policies and data processing agreements govern their handling of this data.

    • Shipping Companies: We share your name, delivery address, and contact information with shipping carriers to deliver your orders.

  • Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).

  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

International Data Transfers

As our website is accessible globally and we have traffic from countries outside New Zealand (including the USA and countries within the EU), your personal information may be transferred to, stored in, and processed in countries outside of New Zealand where our service providers (like Squarespace, Stripe, and Google Workspace) or their servers are located. These countries may not have data protection laws equivalent to those in your jurisdiction.

For individuals in the European Union (EU), we rely on appropriate safeguards such as Standard Contractual Clauses or other legally approved mechanisms for transfers of personal data to countries outside the European Economic Area (EEA) to ensure your data receives an adequate level of protection.

Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. This includes using secure connections (SSL/TLS) for data transmission and relying on the robust security features of our service providers. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Retention

  • We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

  • Order Information: We will retain order-related data (name, address, purchase details) for a minimum of seven (7) years to comply with New Zealand tax and business record-keeping obligations.

  • Contact Form Submissions: We retain contact form submissions for as long as necessary to address your inquiry and for a reasonable period thereafter for our records, or until you request deletion, whichever is sooner.

  • Analytics Data: Squarespace analytics data is retained according to Squarespace's data retention policies.

Your Privacy Rights

Depending on your location, you may have specific rights regarding your personal information.

  • For All Users (New Zealand Privacy Act 2020): You have the right to:

    • Access: Request access to the personal information we hold about you.

    • Correction: Request correction of any inaccurate or incomplete personal information we hold about you.

    • Deletion: Request the deletion of your personal information if we no longer have a lawful purpose for retaining it.

  • For EU Residents (General Data Protection Regulation - GDPR): If you are located in the European Union, you have additional rights, including:

    • Right to Erasure ("Right to be Forgotten"): Request the deletion of your personal data under certain conditions.

    • Right to Restriction of Processing: Request that we restrict the processing of your personal data under certain conditions.

    • Right to Data Portability: Request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

    • Right to Object: Object to our processing of your personal data, under certain conditions.

    • Right to Withdraw Consent: If we are relying on your consent to process your personal information (e.g., for non-essential cookies), you have the right to withdraw that consent at any time.

  • For California Residents (California Consumer Privacy Act - CCPA/CPRA): If you are a California resident, you have specific rights concerning your personal information, including:

    • Right to Know: The right to request that a business disclose what personal information it collects, uses, discloses, and "sells" or "shares."

    • Right to Delete: The right to request the deletion of personal information collected about you, subject to certain exceptions.

    • Right to Opt-Out of Sale/Sharing: The right to opt-out of the "sale" or "sharing" of your personal information for cross-context behavioural advertising. (Note: Parakai Honey does not sell your personal information in the traditional sense. However, if we implement future advertising technologies, certain data transfers might constitute "sharing" for cross-context behavioural advertising under CCPA/CPRA, and you would have the right to opt-out).

    • ·        Right to Non-Discrimination: The right not to be discriminated against for exercising any of your CCPA/CPRA rights.

How to Exercise Your Rights: To exercise any of these rights, please contact us or email info@parakaihoney.co.nz. We will respond to your request within 20 working days as required by the New Zealand Privacy Act, and within the timeframes specified by other applicable laws (e.g., 30 days for GDPR, 45 days for CCPA/CPRA).

Children's Privacy

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise your privacy rights, please contact us by email at info@parakaihoney.co.nz.